Terms and Conditions
By registering an account or placing a wager at Mr Fortune you enter a binding agreement with the operator on the conditions below. Please read them before depositing, since they govern payouts, bonuses, and account closure.
Acceptance and account eligibility
Mr Fortune is operated under licence MGA/B2C/445/2017 granted by the Malta Gaming Authority. Continued use of the site constitutes acceptance of the current version of these terms; we will notify registered players by email at least fourteen days before a material amendment takes effect.
You warrant that you have reached the legal gambling age where you live, that you are acting on your own behalf and not as an agent, and that online casino play is lawful in your jurisdiction. Residents of territories we exclude for licensing or payment-network reasons may not register, and the current exclusion list appears during signup.
Only one account per person, household, shared device, and payment instrument is permitted. Duplicate accounts are closed on discovery, bonus winnings on them are voided, and net deposits are returned to the original funding source.
Deposits, withdrawals, and verification
Funds must arrive from an account held in your own name. Third-party payments are rejected and returned, which can take several banking days and occasionally attracts a fee from the intermediary.
Full Know Your Customer verification is required before your first withdrawal and may be requested again after a significant change in activity, a new payment method, or a regulatory trigger. Standard withdrawals are reviewed within 24 hours on business days; enhanced due diligence can extend this, and we will tell you what is outstanding rather than leaving the request silent.
We withdraw to the method used for deposit wherever the provider supports it. Balances left on dormant accounts may attract an administration charge after twelve months of inactivity, applied only after we have attempted to contact you at your registered address.
Bonuses and promotional play
Each promotion carries its own qualifying deposit, wagering multiplier, maximum bet while a bonus is active, game weighting table, and expiry date. Those specific rules sit alongside these terms and prevail where the two differ.
Wagering contributions vary by category: slots typically count in full, while table games, video poker, and low-margin titles count partially or not at all. Placing a stake above the stated bonus bet cap is the most common reason a player forfeits a converted balance, so check the figure before spinning.
Strategies that extract guaranteed value rather than play — coordinated low-risk betting, opposing wagers across linked accounts, exploiting a pricing or software error, or bonus hunting across a group of accounts — are treated as abuse. We reserve the right to void affected bonuses and associated winnings, and will set out our reasoning in writing when we do.
Fair play, errors, and suspension
All game outcomes are produced by random number generators supplied by licensed studios and independently certified. Results recorded on our servers are authoritative in any discrepancy with what a client or browser displayed.
Wagers accepted at a mispriced or malfunctioning game are void, whether the error favoured you or us, and affected rounds are settled at the corrected position. Where a technical fault interrupts a round, we either complete it or return the stake.
We may suspend an account while investigating suspected fraud, money laundering, collusion, chargeback activity, abusive conduct toward staff, or a breach of these terms. Suspension pauses play but does not by itself forfeit a verified balance; we aim to conclude reviews within ten business days.
Complaints, liability, and governing law
Raise a complaint first with our support team, which has fifteen days to respond substantively. Unresolved matters may be escalated to the Malta Gaming Authority's Player Support Unit or to the alternative dispute resolution body named in the Help Centre, at no cost to you.
Our liability is limited to the balance held in your account at the time the claim arises. We accept no responsibility for losses caused by your internet connection, your device, third-party payment delays, or your decision to place a particular wager.
These terms are governed by the laws of Malta and interpreted accordingly, without prejudice to consumer protections that apply mandatorily in your country of residence. Should any clause be held unenforceable, the remainder continues in force.
Where to find help
- Mr Fortune support — 24/7 live chat and email through the Help Centre, first response target under one hour
- Malta Gaming Authority Player Support Unit — for escalation of complaints unresolved after fifteen days, quoting licence MGA/B2C/445/2017
- Approved alternative dispute resolution provider — contact details published in the Complaints article of our Help Centre
This page presents our conditions of use in readable form. The full agreement, promotional rules, payment policies, and licence conditions apply in their entirety, and the English text prevails over any translation.