Responsible Gaming at Mr Fortune
At Mr Fortune we believe casino play belongs in the same category as a cinema ticket or a night out — a paid form of fun, never a source of income. This page explains the safeguards we build into every account and where to turn if play stops feeling light.
Our commitment as an MGA licensee
Mr Fortune operates under licence MGA/B2C/445/2017 issued by the Malta Gaming Authority, and player protection obligations sit at the centre of that authorisation. Our compliance team reviews our safer-play framework twice a year and reports findings to senior management.
Every member of our customer care team completes certified training in recognising problem play before handling a single live chat. They are instructed to slow a conversation down, not to upsell, whenever a player mentions chasing, borrowing, or hiding activity from family.
We do not send promotional email, SMS, or push notifications to any account flagged for at-risk behaviour, and we permanently suppress marketing for anyone who has completed a self-exclusion — even after the exclusion period has expired.
Tools available in your Mr Fortune account
Open the Safer Play panel under Account Settings to configure daily, weekly, or monthly deposit ceilings. Any request to lower a ceiling takes effect instantly; requests to raise one are held for a 24-hour reflection window before we action them.
Loss limits and wager limits work independently of deposit caps, which is useful if you recycle winnings rather than depositing frequently. Reality-check pop-ups can be scheduled at 15, 30, or 60-minute intervals and will summarise net position for the current session.
Cool-off periods run from 24 hours to six weeks and lock game access while leaving withdrawals open, so you are never forced to keep a balance in play. Self-exclusion runs from six months upward and cannot be reversed early under any circumstances, including by written request.
Protecting minors in Canada and beyond
Registration with Mr Fortune is restricted to adults who have reached the legal gambling age in their province or territory of residence — 19 in most of Canada, 18 in Alberta, Manitoba, and Québec. We verify age documentation before any withdrawal is released.
If you share a device with children or teenagers, install filtering software such as Net Nanny or Qustodio and never store payment credentials in your browser. Log out fully rather than relying on a closed tab.
Allowing a person under the legal age to play through your account is a serious breach of our rules. Confirmed cases result in permanent account closure, forfeiture of winnings generated by the underage user, and a report to the relevant authority where required.
Honest questions worth asking yourself
Do you find yourself returning to the casino to win back what you lost yesterday? Chasing is the single most reliable early indicator that entertainment has turned into pressure, and it rarely resolves on its own.
Have you shortened your sleep, missed a shift, moved a bill payment, or misled someone close to you in order to keep playing? Any single yes deserves attention rather than explanation.
Would you feel relieved if your account closed tomorrow? Players who answer yes have usually already decided; the tools above simply make that decision easier to act on.
Getting help without waiting
Support services are free, confidential, and available whether or not you decide to stop playing. You do not need a diagnosis, a crisis, or a specific loss figure to call one.
If you would rather not speak to a stranger first, tell one person you trust and ask them to hold your card details for a fortnight. Small friction buys time, and time is what most players actually need.
Our care team can also apply limits or an exclusion on your behalf while you are on chat, so you do not have to navigate menus during a difficult moment.
Where to find help
- ConnexOntario — 1-866-531-2600, free confidential helpline for gambling support across Ontario, 24 hours a day
- Canada Safety Council Gambling Support / provincial problem gambling lines — see your provincial health authority listing for local numbers
- Mr Fortune Player Protection team — reachable through live chat or the Safer Play contact form in your account, seven days a week
- GamCare and Gambling Therapy — free online counselling and moderated forums available internationally in English
The information on this page is provided for general awareness only and is not medical, psychological, financial, or legal advice. Mr Fortune cannot diagnose or treat gambling-related harm; please consult a qualified clinician or an accredited support service for individual assistance.