Contact Mr Fortune Support in Canada
Message support 18+ only. New players. Wagering 40x on deposit plus bonus, 25x on free spin winnings. Play responsibly.
Where to reach us
Mr Fortune keeps player support simple: live chat and email, both staffed around the clock. Live chat sits inside the casino interface once you're signed in, and it's the fastest route for anything urgent — a payment that hasn't landed, a bonus that didn't trigger, or a login you can't get past. For longer queries, especially ones that need documents attached, email support is the better fit. Either way you're talking to the same team, in English, French or Spanish.
What to expect, and how quickly
Chat is answered live, so most straightforward questions are sorted in the same conversation. Email replies take a little longer, since the team often needs to check your account history before answering properly. Verification is its own timeline: standard identity checks at Mr Fortune take roughly 48 hours once your ID, proof of address and payment method are submitted, and clearing that step first is the single best way to keep a withdrawal moving.
On payouts, e-wallets such as Skrill, Neteller or MuchBetter typically complete in one to three business days, while Interac, bank transfers and cards run three to five. If your request is still inside that window, support can confirm its status but can't shorten it.
Before you write in
The FAQ on this page covers the ground most players in Canada ask about — welcome bonus stages, the 40x wagering requirement, deposit minimums and accepted payment methods. It's worth a quick scan; if the answer isn't there, or you want it confirmed for your own account, send the form and we'll take it from there.
Talk To Us
Whether it's a question about the welcome offer, a verification document or a withdrawal that needs a nudge, we'd rather you asked than guessed. Fill in the short form below and our team will pick it up.
Questions about your bonus? Just ask
Our support team is on hand around the clock to walk you through the three-stage welcome package, wagering terms and Interac payouts. Drop us a line and you'll hear back with a straight answer, not a template. Message support → 18+ only. Terms and wagering requirements apply. Play responsibly.